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FAQ

Frequently Asked Questions

Welcome to the Sasa Eye Wear FAQ page. Here you'll find answers to some of the most commonly asked questions about our products, services, and policies. If you can't find the information you're looking for, please feel free to contact us at admin@sasaeyewear.com.

General Questions

Q: What is Sasa Eye Wear? A: Sasa Eye Wear is a leading provider of high-quality sport eyewear designed to enhance performance and protect your eyes. We offer a range of sunglasses, goggles, and prescription sport eyewear.

Q: How can I contact Sasa Eye Wear? A: You can reach us via email at admin@sasaeyewear.comย or by phone at +91 9029833880.ย Or our address is SHOP NO.4, EDEN GARDEN, NISARG ROAD, MAHAVIR NAGAR, KANDIVLI WEST, MUMBAI 400067, MAHARASHTRA, INDIA.

Product Information

Q: What types of sport eyewear do you offer? A: We offer a variety of sport eyewear, including sunglasses, goggles, and prescription myopia frame wear designed for different activities such as running, cycling, hiking, and more.

Q: Are your sunglasses UV protected? A: Yes, all our sunglasses come with UV protection to shield your eyes from harmful UV rays.

Q: Do you offer prescription sport eyewear? A: Yes, we offer customized prescription sport eyewear to meet the needs of those who require vision correction while engaging in sports.

Ordering and Shipping

Q: How do I place an order? A: You can place an order directly through our website, www.sasaeyewear.com. Simply select the product you wish to purchase, add it to your cart, and proceed to checkout.

Q: What payment methods do you accept? A: We accept various payment methods, including credit/debit cards, PayPal, and online banking.

Q: How long does shipping take? A: Shipping times vary depending on your location. Typically, orders are processed within 1-2 business days, and delivery can take anywhere from 3-7 business days within the country and 7-14 business days internationally.

Returns and Refunds

Q: What is your return policy? A: We offer returns and refunds for products with manufacturing defects. Due to hygiene reasons, we do not accept returns for personal care products unless there is a manufacturing defect.

Q: How do I initiate a return? A: To initiate a return, please contact our customer service team at admin@sasaeyewear.comย with your order details and the reason for the return.

Q: What if I receive a damaged or defective product? A: If you receive a damaged or defective product, please contact us immediately at admin@sasaeyewear.com. We will arrange for a replacement or a refund as per our warranty policy.

Warranty

Q: Do your products come with a warranty? A: Yes, all our sunglasses come with a 1-year warranty against manufacturing defects. If you encounter any issues within this period, we will replace the product or provide a refund.

Q: How do I claim the warranty? A: To claim the warranty, please contact our customer service team with your proof of purchase and details of the issue. We will guide you through the warranty claim process.

Cookies and Privacy

Q: Do you use cookies on your website? A: Yes, we use cookies to enhance your browsing experience and gather data for improving our website. You can choose to accept or decline cookies through your browser settings.

Q: How do you protect my personal information? A: We are committed to ensuring that your information is secure. We have implemented suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Miscellaneous

Q: Can I link to your website from my site? A: You may not create a link to this website from another website or document without SASA Seven Seas Private Limited's prior written consent.

Q: Do you have physical stores? A: Yes, we have a physical store located at: SHOP NO.4, EDEN GARDEN, NISARG ROAD, MAHAVIR NAGAR, KANDIVLI WEST, MUMBAI 400067, MAHARASHTRA, INDIA.

Q: How can I stay updated on new products and offers? A: You can stay updated by subscribing to our newsletter and following us on social media. Links to our social media pages can be found at the bottom of our website.